Effective Date: 15 June 2026
Refund Policy
At Simplify Africa, we strive to provide reliable and seamless eSIM connectivity services. We are committed to ensuring customer satisfaction and will provide refunds under the circumstances outlined below.
1. Eligibility for Refunds
- The purchased eSIM fails to function as intended.
- The customer has followed all installation and activation instructions provided by Simplify Africa.
- The customer has contacted Simplify Africa's support team and allowed reasonable time for troubleshooting.
- All viable technical solutions and troubleshooting steps have been exhausted, and the eSIM remains unusable.
2. No Connectivity Guarantee
- If a customer's eSIM cannot connect to a supported network despite successful installation and activation, and after all reasonable troubleshooting steps have been completed with Simplify Africa Support, the customer will be entitled to a full refund.
- This guarantee applies only where the issue is determined to be related to the eSIM service and not due to device incompatibility, user error, or factors outside Simplify Africa's control.
3. Non-Refundable Situations
- Incorrect device compatibility assumptions where the customer's device does not support eSIM technology.
- Incorrect installation, deletion, or misuse of the eSIM by the customer.
- Connectivity issues resulting from network outages, restricted coverage areas, or circumstances beyond Simplify Africa's control where service remains generally available.
- Refund requests submitted after the eSIM has been successfully activated and substantially used.
- Purchases made in error where the eSIM has already been delivered and activated.
4. Refund Request Process
- Contact Simplify Africa Support via the official support channels.
- Provide the order number and details of the issue experienced.
- Cooperate with the troubleshooting process, including providing screenshots or diagnostic information where required.
5. Refund Assessment
- Each refund request will be reviewed on a case-by-case basis. Simplify Africa reserves the right to verify the issue and determine whether all reasonable troubleshooting measures have been attempted.
6. Processing Time
- Approved refunds will be processed within 3–14 business days. The time required for the funds to reflect in the customer's account may vary depending on the payment provider or financial institution.
7. Contact Information
- Simplify Africa Support
- Email: support@simafrica.travel
- Website: simafrica.travel
- WhatsApp: 064 547 5678
By purchasing and using a Simplify Africa eSIM, customers acknowledge and agree to the terms of this Refund Policy.